Our Polices
BUSINESS HOURS
Diamond Law LLC maintains business hours Monday through Friday from 8am – 5pm. Diamond Law LLC will be closed in observance of all national and court holidays. I often conduct business outside of normal business hours; however, this is a courtesy to clients and occurs completely within the discretion of Diamond Law LLC.
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APPOINTMENTS
Meetings with Diamond Law LLC are by appointment only. Please arrive on time to your scheduled appointment. Late arrivals may need to be rescheduled for another day. While things understandably come up, clients must provide at least 6 hours advance notice to change or cancel an appointment.
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CLIENT COMMUNICATION
Diamond Law LLC uses the following methods to communicate directly with clients: phone, text, email, mail, and voicemail. I work to make communication as convenient as possible for each client. As such, Diamond Law LLC strives to respond to all client communication within 24 hours.
It is important to note that while client communication may be responded to within 24 hours, all questions may not be answered within those 24 hours, especially if some research is required.
Clients can contact Diamond Law LLC outside normal business hours by sending an email or leaving a voicemail. Should an emergency arise outside normal business hours, clients can contact Diamond Law LLC by leaving a high priority voicemail or by texting the business number. Email should not be used for emergency contact.
These communication policies applies only to those who have retained the services of Diamond Law LLC. Communications of prospective clients and those making general inquiries should expect to be contacted as soon as feasible.
PAPERLESS OFFICE AND ONLINE FILE ACCESS
Diamond Law LLC strives to be a paperless office as much as possible. The firm stores electronic files on a variety of platforms, including on third-party cloud-based servers. In being represented by Diamond Law LLC, a client consents to the firm’s use of these services for document storage and management.
BILLING AND PAYMENTS
Diamond Law LLC sends all invoices electronically.
Diamond Law LLC accepts checks, money orders, cash, and Visa, MasterCard, and Discover credit cards.
SECURITY
Diamond Law LLC holds its clients’ security in upmost importance. I use software that takes all steps reasonably necessary to ensure that the data is treated securely. Case information is stored on secure severs within the United States. Any payment transactions will be encrypted using SSL technology.
Clients are responsible for keeping their account information private and confidential. Passwords should not be shared with anyone.